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We take your privacy seriously!

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Greetly App Privacy Policy

**Effective Date:** January 1, 2025

**Last Updated:** January 1, 2025
 

1. Introduction

Welcome to Greetly ("we," "our," or "us"), a product of Aruni.AI, a Delaware

company. This Privacy Policy describes how we collect, use, and protect your

information when you use the Greetly iOS mobile application ("App"). By using

our App, you agree to the collection and use of information in accordance with

this policy.

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2. Information We Collect

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2.1 Personal Information

  • -  Account Information: Email address, password, name, and organizational affiliation

  • -  User Profile: Role information, organization ID, and student IDs (if applicable)

  • -  Authentication Data: Authentication tokens and session information

    2.2 Audio and Voice Data

  • -  Voice Recordings: Audio recordings when using voice input features

  • -  Speech-to-Text: Transcribed text from voice recordings

  • -  Conversation Audio: Real-time audio processing for conversational AI features

    2.3 Chat and Communication Data

  • -  Chat Messages: Text messages sent to and received from the AI assistant

  • -  Conversation History: Chat logs and conversation context

  • -  Message Metadata: Timestamps, message types, and conversation flow

    2.4 Device and Technical Information

- Device Information: Device type, operating system version, and app version

- Network Information: IP address, network connection type, and server logs

- App Usage Data: Feature usage, interaction patterns, and performance metrics

2.5 Wellbeing and Assessment Data (if applicable)

  • -  Survey Responses: Stress levels, mood, sleep quality, social engagement, and academic pres

  • -  Assessment Data: Automated wellbeing assessments and recommendations

  • -  Support Requests: Information about support needs and follow-up requirement

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  • 3. How We Use Your Information

    3.1 Core App Functionality

  • -  Authentication: To verify your identity and provide secure access to the app

  • -  AI Assistant: To process your questions and provide relevant responses

  • -  Voice Features: To enable speech-to-text and text-to-speech capabilities

  • -  Conversation Management: To maintain context and improve conversation flow

    3.2 Service Improvement

  • -  Performance Optimization: To improve app performance and user experience

  • -  Feature Development: To develop new features and enhance existing ones

  • -  Error Resolution: To identify and fix technical issues

    3.3 Personalization

  • -  Customized Responses: To provide personalized AI assistance based on your role and contex

  • -  Content Relevance: To tailor information and recommendations to your needs

  • -  User Experience: To optimize the interface and features for your usage patterns

    3.4 Analytics and Research

  • -  Usage Analytics: To understand how the app is used and identify improvement opportunities

  • -  Research: To conduct research on AI interaction patterns and educational technology

  • -  Quality Assurance: To ensure the quality and accuracy of AI responses

    4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who

assist us in:

  • -  Cloud Services: Data storage and processing

  • -  AI Services: OpenAI API for natural language processing and voice transcription

  • -  Analytics: Usage analytics and performance monitoring

  • -  Support Services: Customer support and technical assistance

    4.2 Legal Requirements

    We may disclose your information if required by law or in response to:

  • -  Legal Process: Court orders, subpoenas, or other legal requests

  • -  Government Requests: Law enforcement or regulatory agency requests

  • -  Protection: To protect our rights, property, or safety, or that of our users

    4.3 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may

    be transferred as part of the business transaction.

    5. Data Security

    5.1 Security Measures

    We implement appropriate technical and organizational measures to protect your

    information:

  • -  Encryption: Data is encrypted in transit and at rest

  • -  Access Controls: Limited access to personal information on a need-to-know basis

  • -  Regular Audits: Security assessments and vulnerability testing

  • -  Secure Development: Secure coding practices and regular security updates

    5.2 Data Retention

  • -  Account Data: Retained while your account is active and for a reasonable period after deactiva

  • -  Chat History: Stored for conversation context and may be retained for service improvement

  • -  Audio Data: Processed in real-time and may be temporarily stored for transcription

- Analytics Data: Aggregated and anonymized for long-term analysis

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • -  Access: Request access to your personal information

  • -  Correction: Request correction of inaccurate information

  • -  Deletion: Request deletion of your personal information

  • -  Portability: Request a copy of your data in a portable format

    6.2 Privacy Settings

  • -  Microphone Access: Control microphone permissions through iOS settings

  • -  Data Sharing: Opt out of certain data collection and sharing practices

  • -  Notifications: Manage push notification preferences

    6.3 Account Management

  • -  Account Deletion: Delete your account and associated data

  • -  Data Export: Export your data before account deletion

  • -  Session Management: Sign out and clear local data

    7. Children's Privacy

    7.1 Age Restrictions

    Our App is not intended for children under 13 years of age. We do not knowingly

    collect personal information from children under 13.

    7.2 Educational Use

    When used in educational settings, we comply with applicable laws such as:

  • -  COPPA: Children's Online Privacy Protection Act

  • -  FERPA: Family Educational Rights and Privacy Act

  • -  State Laws: Applicable state privacy and education laws

    8. International Data Transfers

8.1 Data Location

Your information may be processed and stored in countries other than your own.

We ensure appropriate safeguards are in place for international data transfers.

8.2 Compliance

We comply with applicable data protection laws and regulations, including:

  • -  GDPR: General Data Protection Regulation (EU)

  • -  CCPA: California Consumer Privacy Act

  • -  Other Laws: Applicable privacy laws in your jurisdiction

    9. Third-Party Services

    9.1 OpenAI Integration

    Our App integrates with OpenAI services for:

  • -  Natural Language Processing: Understanding and generating responses

  • -  Voice Transcription: Converting speech to text

  • -  Text-to-Speech: Converting text responses to speech

    9.2 Third-Party Privacy

    Third-party services have their own privacy policies. We encourage you to

    review their policies to understand how they handle your information.

    10. Changes to This Policy

    10.1 Policy Updates

    We may update this Privacy Policy from time to time. We will notify you of any

    material changes by:

  • -  In-App Notification: Displaying a notice in the app

  • -  Email Notification: Sending an email to your registered address

  • -  Website Update: Posting the updated policy on our website

    10.2 Continued Use

Your continued use of the App after changes to this policy constitutes

acceptance of the updated policy.

11. Contact Information

11.1 Privacy Inquiries

If you have questions about this Privacy Policy or our privacy practices,

please contact us:

**Email:** ash@aruni.ai

**Website:** https://greetly.ai/privacy

**Company:** Aruni.AI, a Delaware company

11.2 Data Protection Officer

For EU users, you may contact our Data Protection Officer at:

**Email:** ash@aruni.ai

11.3 Complaints

If you believe we have not addressed your privacy concerns, you may:

  • -  Contact Us: Reach out to our privacy team

  • -  Regulatory Authority: File a complaint with your local data protection authority

  • -  Legal Action: Pursue legal remedies as available under applicable law

    12. California Privacy Rights

    12.1 CCPA Compliance

    California residents have additional rights under the California Consumer

    Privacy Act:

  • -  Right to Know: Request information about personal information collected

  • -  Right to Delete: Request deletion of personal information

  • -  Right to Opt-Out: Opt out of the sale of personal information

  • -  Right to Non-Discrimination: Not be discriminated against for exercising privacy rights

    12.2 California Contact

California residents may exercise their rights by contacting us at:

**Email:** ash@aruni.ai

13. Glossary

**AI Assistant**: Artificial intelligence-powered chatbot that provides

responses and assistance

**Authentication**: Process of verifying user identity

**Chat History**: Record of conversations between users and the AI assistant

**Conversation Context**: Information used to maintain conversation continuity

**Data Processing**: Any operation performed on personal data

**Personal Information**: Information that identifies or relates to an

individual

**Speech-to-Text**: Technology that converts spoken words to written text

**Text-to-Speech**: Technology that converts written text to spoken words

**Voice Recording**: Audio capture of user speech for processing

**Note**: This Privacy Policy is specific to the Greetly iOS mobile

application, a product of Aruni.AI. For information about our web platform or

other services, please refer to the respective privacy policies.

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